Terms and Conditions
Ticketing and Secure Online Booking
Online booking is provided by Spektrix, a leading provider of secure online ticketing solutions.
Exchange and Refund Policy
Ticket(s) purchased by patrons who are not Friends of Wexford Festival Opera cannot be exchanged or refunded.
To become a Friend of Wexford Festival Opera and avail of an exclusive exchange or refund facility, please visit our Friends section to learn more.
Exchange and Refund Policy Exclusively for Friends of the Festival only
Subject to availability, tickets may be exchanged for the same opera on an alternative date. The original ticket(s) must be with the Box Office no later than 17 October to qualify for an exchange or refund.
No refunds can be given after 17 October due to pressure on the Box Office.
Tickets can only be accepted for resale if the performance is sold out, and the original ticket(s) must be with the Box Office before we can begin the resale process. If your ticket(s) is resold, you will be refunded, less a 15% administration fee. This facility is a Friend only benefit.
If a returned ticket is not resold, Wexford Festival Opera reserves the right to allocate the seat to a member of the Festival Company.
Ticket delivery methods and timing
If you have opted to have your tickets posted, you will receive them within six weeks of the event. Please ensure you update and provide us with your correct and complete postal address. Ticket(s) cost €2 to send by standard post (additional charges may apply for international postage), and this amount will be added to your final payment.
Patrons may also choose to 'Collect at Box Office'. Tickets may be collected from the Box Office at the National Opera House from the commencement of Priority or General Booking and up to the start of the performance on the specified date.
'Print at Home' tickets are also available. An emailed PDF ticket(s) is issued by the Box Office team at the time of booking.
Patrons must print these tickets at home so that the barcode on the ticket is 100% clear and legible.
'Print at Home' tickets cannot be reprinted at the National Opera House and must be brought to the National Opera House on the night of the performance.
All tickets will be scanned at the entrance to the National Opera House to gain access. PDF tickets can be scanned from your phone.
Tickets for the main stage opera range from €30 to €150, depending on the seat position.
See our How to Book Tickets section for details, or if you would like more assistance, contact the Box Office Team detailed at the end of this page.
From Wednesday, 8 March 2023, all tickets purchased for events at the National Opera House or selected venues during the Festival will be subject to a Facility Fee as set out below.
- Tickets up to €20: €1.50 per ticket
- Tickets between €21 - €60: €3.00 per ticket
- Tickets €61 and over: €4.00 per ticket
The Facility Fee ensures that the National Opera House continues to operate as a sustainable business and can consistently deliver the highest quality experience for patrons. This replaces the Transaction Fee, which was previously in place.
The management reserves the right to change or cancel the advertised programme. The management reserves the right to change the cast or performance in the event of any unforeseen circumstances. These terms and conditions do not affect your statutory rights.
All offers are subject to availability, and all information is correct at the time of going to print.
The management reserves the right to refuse admission.
If an event is cancelled, the management will refund the face value of the ticket only. If an event is rescheduled and you cannot attend, the management will refund the face value of the ticket only.
Latecomers will strictly not be admitted once the performance has commenced until the first interval of such a performance.
Please allow sufficient time for traffic and parking delays.
Mobile phones/pagers should be switched off before entering the auditorium.
The use of photography, videography, audio equipment and any other such recording devices and in any way reproduced, whether for personal or commercial purposes, is strictly prohibited in the auditorium and other ticketed venues used during the Festival. Management reserves the right to confiscate any material found to be in violation of this rule.
Patrons and ticket holders assume all risk of injury and responsibility for lost, destroyed or stolen property at Festival events and release The Wexford Festival Trust, Wexford Festival Opera and the National Opera House from all liability thereafter.
The use of CCTV may be employed in the public spaces at the National Opera House, which means your likeness may be recorded upon your visit. This is to ensure the protection of patrons, the exhibits or artwork in this space and is used for no other purposes. CCTV records are destroyed upon the completion of each year’s Festival.
Some Festival events may feature content that is unsuitable for young patrons. For enquiries regarding an event’s content and age recommendations or restrictions, please contact the Box Office team detailed at the end of this page.
By purchasing a ticket, you agree to these terms and conditions.